Monday, February 12, 2007
On blog code of ethics
An interesting topic above was discussed last Friday during sharing session with our special guests – Mas ‘Ndoro Kakung’ Wicaksono and Mas Budi Putra from Tempo. Big thanks for these Indonesian leading bloggers for dropping by.
It was really a perfect time for us to have them around since we were really curious on their opinions about blog code of ethics. This was related to one of the Mavericks’ ‘unpleasant’ experience with her recent blog posting about a complaint to an organization.
Through a lively session Mas Budi shared his comment that blog must have certain rule to follow. The fact that blog has become accessible anytime anywhere and by everyone - then the content must be based on the facts that bloggers have experienced. Meaning, not any single of bluffs is allowed!
Important to note that blog is one of the new media for everyone to express their ideas, thoughts, and feelings on any issues they are interested in. Thus, bloggers have the absolute rights to voice their opinions and have feedbacks/comments from their links.
A good example brought up was Sun Microsystem case. One of their customers posted his disappointment on the product through blog. Soon after, the CEO of the company replied him by admitting the company’s lack of service and therefore he apologized for the unfortunate condition. He emphasized in a polite way that nothing on this earth are perfect and that would include one of their failed products. Also, he ensured that the same thing wouldn’t happen again in the future.
Yeap, The CEO had successfully made a respective image towards the company! This example reflected the blog power as one of the effective medium for corporate to stay close with customers and be updated on what’s going on with them.